Refund policy

Last updated: October 24, 2026

We want you to be happy with your Stemori order. This policy explains clearly when you can return an item, how refunds work, and what to do if something goes wrong.

30-day returns

You can request a return within 30 days after your order is delivered. To be eligible, the item must be unused, in its original condition and packaging. Because the glass foot file is a personal care product, we cannot accept returns of items that have been used, unless they arrived defective or damaged (see below).

How to start a return

  1. Email us at support@stemori.com with your order number and the reason for the return.
  2. We will reply within 1–2 business days with return instructions and the return address.
  3. Please do not send anything back before we confirm. Our products are shipped from international fulfillment partners, and items sent to the wrong address cannot be refunded.

Who pays for return shipping

If you are returning an item because you changed your mind, you pay the return shipping cost, and original shipping is not refunded. If the item arrived defective, damaged, or is not what you ordered, we pay for the return or, when it makes more sense, we will refund or replace it without asking you to send it back.

Damaged, defective, or wrong item

Contact us within 30 days of delivery with your order number and a clear photo or short video of the problem. We will send a replacement or give you a full refund, including shipping, at your choice.

Lost orders

If your tracking shows no movement for 10 business days, or the order has not arrived 15 business days after it shipped, contact us. We will investigate with the carrier and either resend your order or refund you in full.

Refunds

  • Once we approve a refund, it is issued to your original payment method.
  • Processing takes up to 5 business days on our side. Your bank or card issuer may take an additional 5–10 business days to show it.
  • For the Set of 2 offer, if you return only one item, the 10% discount is recalculated and the refund reflects the price actually paid for that item.

Cancellations and changes

If you need to cancel or change your order, email us as soon as possible. We can usually cancel it only before it is sent to our fulfillment partner, which normally happens within 24 hours of your order.

Contact

Questions? Email support@stemori.com. We reply within 1–2 business days.