Shipping policy
Last updated: October 24, 2026
We want you to know exactly what to expect after you order.
Where your order ships from
Stemori products are shipped from international fulfillment partners, not from a warehouse in the United States. This is why delivery takes longer than at large US retailers, and it lets us keep prices lower.
Shipping cost
Free standard shipping on all orders within the United States. The cost is already included in our prices.
Delivery time
| Step | Estimated time |
|---|---|
| Order processing | 1–3 business days |
| Transit | 5–8 business days |
| Total estimate | 6–11 business days |
These are estimates, not guarantees. Delays can happen because of customs, weather, carrier issues, or peak seasons like Black Friday and the holidays.
Tracking
When your order ships, we email you a tracking number. Tracking may take 2–4 days to show updates after the shipment leaves the origin. If you have not received a tracking email within 5 business days of ordering, write to us.
Multiple items
If you order more than one item, for example a Set of 2, they may ship separately and arrive on different days. You will not be charged extra shipping for this.
Address accuracy
Please double-check your shipping address at checkout. We cannot redirect an order once it is shipped. If a package comes back because of an incorrect address, we can resend it, and the new shipping cost may be your responsibility.
Where we ship
We currently ship to addresses in the United States. We do not ship to PO boxes or military (APO/FPO) addresses unless noted at checkout.
Problems with your delivery
If your order is late, lost, or damaged, see our Returns and Refund Policy or email support@stemori.com.